COMMON
QUESTIONS

Yes. Emerald Haus is booked as an entire home for your group. Enjoy the bedrooms, gathering spaces, game room and outdoor amenities together, with room to reconnect and space to unwind.

Emerald Haus accommodates up to 11 guests across four bedrooms and three bathrooms. Please include everyone in your group when booking so your reservation reflects the correct guest count.

Three bedrooms have their own en-suite bathrooms, giving couples and families extra privacy. The fourth bedroom is a bunk room, ideal for children. See our property overview for the sleeping arrangements.

Our mountain-modern retreat is in Penn Forest Township near Jim Thorpe, Pennsylvania, surrounded by the natural beauty of the Poconos. Visit our map and directions to plan your arrival.

Absolutely. The three en-suite bedrooms offer privacy for couples, while the bunk room and game room give families plenty to enjoy. Share a meal, plan a friendly game night or settle in for a relaxed weekend together.

Emerald Haus is a ranch-style home. Accessibility needs vary, so please contact us before booking to discuss entrances, thresholds, bathroom access and your group’s specific requirements. We want you to be comfortable with the layout before you reserve.

Yes. Enjoy a private hot tub and cedar sauna during your stay. Please read the instructions in the house guide, supervise children around the amenities and follow all posted safety and use guidelines.

The game room brings everyone together with a pool table, foosball, arcade entertainment and a large TV. It is an easy place to spend a rainy afternoon or wind down after exploring Jim Thorpe.

Yes. The fully equipped kitchen includes stainless steel appliances, cooking basics and a coffee maker. The quartz kitchen island seats up to 10, making it a welcoming spot for breakfast, shared meals and conversation.

Yes. Emerald Haus has a grill, outdoor seating and a fire pit on the wraparound patio. Please follow the house guide and any local fire restrictions. Contact us before arrival if you would like to confirm firewood availability.

Yes. High-speed Wi-Fi is available, and the home also has a dedicated workspace for guests who need to check in with work during their stay.

Yes. A washer and dryer are available at the house, along with an iron and ironing board.

A Pack ’n Play / travel crib is listed among our amenities. Please message us before arrival to confirm the setup and discuss anything your little one may need.

Yes. A private community lake, beach and playground are a short walk from the house. Please check with us about seasonal access, community rules and any requirements that apply during your dates.

Check-in begins at 4:00 PM, and checkout is by 10:00 AM. All times are local. This gives our team time to prepare the home for the next guests.

Please contact us with your request. Early arrival and late departure depend on the reservation calendar and cleaning schedule. Your standard check-in and checkout times apply unless a change is confirmed by your hosts.

Please review your pre-arrival messages and booking confirmation for check-in information. If you are missing arrival details, contact Paresh and Shreya through your reservation messages before traveling.

Yes. On-site parking is included. Please follow the parking instructions provided with your arrival information. Contact us before booking if your group is bringing several vehicles or needs details about EV charging.

Pets are not allowed at Emerald Haus. Please review the house rules before making your reservation.

Smoking is not allowed at Emerald Haus. Please review and follow the house rules provided with your reservation.

Quiet hours are 9:00 PM to 7:00 AM. Please keep voices and outdoor noise low during these hours so everyone can enjoy the peaceful setting.

Our Guest Guide brings together places to eat, nearby attractions, local events and essentials. It is a great starting point for planning your time in Jim Thorpe.

Visit our availability calendar, choose your dates and enter your full guest count. Review your quote and reservation terms before completing your booking.

Rates vary by date, season, stay length and availability. Select your dates and guest count for an accurate quote, including the applicable cleaning fee and taxes shown at checkout.

Our current direct-booking policy lists 50% due when reserving, with the remaining balance due 7 days before arrival. Review the payment schedule displayed for your reservation before booking.

Our current direct-booking policy states that all paid prepayments are non-refundable. Please review the current rates and policies before reserving. If you booked through Airbnb, Vrbo or another platform, refer to the terms attached to that reservation.

Our current direct-booking policy lists no security deposit due. Please review the terms shown at checkout for your particular reservation.

We are Paresh and Shreya, and we would love to help you plan your stay. Send us a message through your booking platform or use the booking inquiry form on our home page.